Qingdao Turflory Artificial Grass Co., Ltd. (hereinafter referred to as "we" or "Turflory Grass") values your information security and privacy. This simplified Privacy Policy explains how we handle your information when you use our website (https://www.turflorygrass.com/), to help you use our services with confidenc
We only collect information necessary for business and service, mainly including three types:
Basic contact info: When you inquire or cooperate (via website messages, email: admin@turflorygrass.com, or phone: 0086-183 5325 3777), we may collect your name, company name, email, phone number, and country/region to reply and follow up on your needs.
Website usage info: When you browse the site, we automatically collect non-personal info (e.g., device type, IP address, visited pages) via Cookies. This is only used to optimize website performance and your browsing experience.
Business requirement info: If you have turf procurement needs (e.g., sports field, kindergarten turf), we collect product type, specification, quantity, and delivery port to provide accurate quotes and solutions.
Protection measures: We use encrypted storage (e.g., SSL/TLS), firewalls, and strict access control to prevent your information from being stolen or leaked. Only authorized staff (e.g., sales, customer service) can access it within their job scope.
Storage period: We store your information only as long as needed. If we cooperate, it will be kept for 3 years after cooperation ends; if not, it will be deleted within 1 year after your last inquiry (unless required by laws).
Storage location: Information is stored on secure servers (self-built or third-party clouds like Alibaba Cloud, Amazon Cloud) that meet international security standards.
You have the right to:
Know what information we collect and how we use it.
Access, correct, or request deletion of your information (if it’s no longer needed).
Withdraw your consent to information use (e.g., stop receiving product emails).
If you have questions about privacy or need to exercise your rights, contact us via:
Phone: 0086-183 5325 3777
Email: admin@turflorygrass.com
Company: Qingdao Turflory Artificial Grass Co., Ltd.
We strictly follow the "minimum necessary" principle and will not transfer or share your personal information to any third party except in the following cases:
Obtain your explicit authorization or consent: For example, if you need us to share order information with your designated freight forwarder to arrange transportation, we will transfer the information after your confirmation.
Share to fulfill contractual obligations: For example, to complete the export customs declaration and clearance process of turf products, we may share necessary information such as your company name, product information, and destination with cooperating institutions such as customs and logistics companies, but we will require them to keep it strictly confidential and use it only for the specified purpose.
Requirements of laws and regulations or instructions of judicial and administrative departments: When facing obligations specified by laws and regulations, court judgments, arbitral awards, or investigation and evidence collection requirements from regulatory authorities (such as customs, market supervision departments), we may disclose necessary user information in accordance with the law.
Share with affiliated companies or third-party service providers: If we entrust third-party service providers to assist in handling part of the business (such as website technical maintenance, email sending services, market research services), we will sign strict service agreements and confidentiality agreements with third parties, clarify their information use scope and protection responsibilities, and ensure the security of your information. Our affiliated companies (such as subsidiaries engaged in international trade and logistics support within the group) can only access relevant information within the scope necessary to provide you with integrated services and must comply with the same privacy protection standards as us.
We will not sell user information to any third party, nor will we share user information with irrelevant advertisers or marketing agencies for promotion purposes.
As the subject of information, you have the following rights in accordance with the law, and we will provide necessary assistance for you to exercise your rights:
Right to Know: You have the right to know the type, purpose, storage period, and sharing objects of your information collected by us. If you need to obtain relevant details, you can contact us through the contact information at the end of this Policy.
Right to Access and Correct: You have the right to access your personal information stored by us. If you find errors in the information (such as incorrect phone number or company address), you can request us to correct it at any time. We will complete the correction and feedback the result within 3 working days after verifying your identity.
Right to Delete: If you believe that the information we collect exceeds the necessary scope or you no longer need us to provide services for you, you can apply to delete the relevant information. We will complete the deletion within 5 working days after verification (except as required by laws and regulations).
Right to Withdraw Consent: You have the right to withdraw your previous consent to information collection and use (such as withdrawing the authorization to allow us to send product information via email). After withdrawal, we will no longer collect or use your information based on that consent, but this will not affect the legality of information processing behaviors based on your previous consent.
Right to Complain and Suggest: If you have objections to our information processing behaviors or believe that your privacy rights have been infringed, you can complain to us through the contact information. We will conduct an investigation and give a written reply within 10 working days after receiving the complaint
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